COVID-19 Actions

Our Commitment To You

The Elms Hotel and Spa is committed to caring for our guests, colleagues and community, as your safety and wellbeing is always our top priority.  Never has that commitment been clearer than it is now and that is why we are making several changes to employ stringent cleaning and safety practices for your peace of mind. 

In response to the dynamic COVID-19 situation, we would like to share actions The Elms is taking in caring for our guests and colleagues:

  • Colleague certification, training and re-certification process for hygiene and cleanliness
  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and areas such as lobbies, guestrooms, restaurants, meeting and event spaces, recreational areas, public restrooms, fitness centers, locker rooms, elevator buttons, all employee areas, and more
  • Implementation of enhanced food safety and hygiene protocols for restaurants, room service, and group meetings and events
  • Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
  • HVAC UV air purifier and coil sterilizer installed in all public space units to ensure sanitization and air quality
  • Use of disinfectant sanitizing foggers in every room prior to check-in and throughout public spaces to ensure sanitization 
  • Protective masks and other equipment worn by hotel colleagues
  • Social distancing guidance in public areas across hotel properties
  • Evolving new policies in consideration of guidance and information shared by various health organizations such as the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local authorities, and other leading organizations and experts

Hyatt has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and well-being of colleagues and guests in a COVID-19 world and beyond. The commitment includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Hyatt is taking to further enhance our existing rigorous protocols.

We continue to closely monitor the COVID-19 situation, remain vigilant, and follow recommended precautionary measures, protocols and guidelines from the Clay County Health Department on the Coronavirus front (https://www.clayhealth.com/) in an effort to ensure our guests, colleagues and community remain in a safe and healthy environment. We will make operational changes and consider additional precautionary measures, as necessary.

Sincerely,

John Mormino, General Manager

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Spa

Hours

Sunday-Thursday 9 AM-4 PM

Friday-Saturday 9 AM-6 PM

What we ask of you as our guest:

  • Guest will be required to wear a mask during their spa day (excludes some services and grotto).
  • If you are experiencing cold or flu-like symptoms on the day and time of your treatment, you will need to reschedule your appointment, and your cancellation fee will be waived.
  • If you arrive for your spa/salon service with flu-like symptoms, we will reschedule your appointment for a later date, and your cancellation fee will be waived.
  • Share special sanitation or hygiene requests prior to arriving at the spa.
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Grotto

Hours

Sunday-Thursday 9 AM-4 PM

Friday-Saturday 9 AM-6 PM

What we ask of you as our guests:

  • Two hours of Relaxation Space/Grotto access will be granted per person with a confirmed spa treatment. This time may be used directly following your spa treatment. If you have a spa treatment schedule on our closing hour, you may utilize the relaxation space two hours prior to your treatment.
  • Follow proper social distancing protocol while utilizing grotto services 

 What you can expect to see: 

  •   Elms associates wearing personal protective equipment
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Ghost Tour

Ghost tours are back on Friday and Saturday nights only.  

Tour Time-9 PM (approx. 45 min-1 hour) 

$20.00 per person 

Sign up at front desk upon check-in.  Limited availability due to restrictions on gatherings.  

 

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Outdoor Pool & Hot Tub

Hours

Sunday-Saturday 6 AM-10 PM

***Pool Bar will be open from 10 AM-6 PM based on occupancy.  A cocktail server will be available to provide drink service when the pool bar is not open***

What we ask of you as our guest:

  • Follow proper social distance protocols while around pool deck and in pool or hot tub.  

What you can expect to see:

  • Pool loungers, chairs and tables will be separated to promote social distancing and sanitized after use.   
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Indoor Pool & Hot Tub

Hours

Sunday-Saturday 6 AM-12 AM

What we ask of you as our guest:

  • Follow proper social distance protocols while around pool deck and in pool or hot tub.  

What you can expect to see:

  • Pool loungers, chairs and tables will be separated to promote social distancing and sanitized after use.   
 
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Fitness Center

Hours

Sunday-Saturday 5 AM-10 PM

What we ask of you as our guest:

  • Guests recommended to wear mask or face covering during work out
  • Cardio equipment max usage time 45 minutes. 
  • Guests are encouraged to disinfect equipment prior to use and after each use.  

 What you can expect to see:

  • Some cardio equipment will be marked as "unavailable" to promote social distancing. 
  • All equipment will routinely be sanitized throughout the day. 
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Cafe

Hours 

Sunday-Saturday 6 AM-1 PM

What we ask of you as our guest:

  • Follow proper social distance protocols while in line or waiting for order

What you can expect to see:

  • Grab and go prepackaged items 
  • Made to order coffee and espresso will be available  
  • Barista wearing personal protective equipment
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88 Restaurant

Hours 

Sunday-Saturday 5 PM-9 PM    Click Here-Limited Dinner Menu

What we ask of you as our guest:

  • Reservations are recommended

What you can expect to see:

  • Single-use menus
  • Tabletop shared condiments will be replaced with individually packaged items
  • Seating plan adjusted to observes social distancing protocols
  • Elms associates wearing personal protective equipment
Please feel free to visit https://visitexcelsior.com/eateries/ for more options on local Excelsior Spring restaurants.  
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88 Bar

Hours 

Sunday-Saturday 2 PM-10 PM

What you can expect to see:

  • Adjust/removal of bar stools and furniture to ensure proper social distancing
  • Single-use menus
  • Servers and bartenders wearing personal protective equipment
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Tavern

Hours 

Friday and Saturday only 6 PM-1 AM   Click Here for Bar Menu

What you can expect to see:

  • Adjust/removal of bar stools and furniture to ensure proper social distancing
  • Single-use menus
  • Servers and bartenders wearing personal protective equipment

Looking for options on Sunday-Thursday, visit https://visitexcelsior.com/drinkeries/ for a list of options located here in Excelsior Springs.  

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Gardens and Grounds

16 acres of Beautifully Landscaped Resort Gardens and Grounds for you to enjoy and embrace while here at the hotel.  

Take a history tour in Excelsior Springs by visiting some of our most prominent mineral water well sites, appreciate our turn-of-the-century building architecture or enjoy nature along our river parkway.  

Click here for walking tour https://visitexcelsior.com/wp-content/uploads/2020/02/HistoricBuildingTour.pdf

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In-Room Dining

Hours 

Sunday-Saturday 5 PM-9 PM   Click Here for In-Room Dining Menu

What we ask of you as our guest:

  • Dial 5522 to place order 
  • Once finished, place all items in the disposable bag outside you door and call for pick-up. 

What you can expect to see:  

  • Single-use to-go ware in a disposable shopping bag.
  • Elms associate will knock on your door and leave in-room dining covered on a tray allowing you to then take tray into your room.  
  • Elms associates wearing personal protective equipment.
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Royal Floor

 Royal Floor services will be suspended until further notice. 

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Things to Do

Excelsior Springs offers a variety of shopping districts, history, eating establishments and cultural opportunities. Check out all there is to do while here in Excelsior Springs https://visitexcelsior.com/

Please feel free to stop by the front desk for any questions, directions or recommendations.